Guide · AI & Intelligence
Set Up Business Knowledge for Better Lead Handling
Give LeadArivo approved business context so Product Mind and lead guidance can work with more relevant information.
Business Knowledge gives LeadArivo approved facts about how your business works.
Business Knowledge and Product Mind are different. Business Knowledge is the information you add. Product Mind uses relevant lead, conversation and Business Knowledge context to support understanding and guidance.
What you'll do
- Open Business Knowledge.
- Add clear questions and answers.
- Review approval when the screen asks for it.
- Test with a realistic enquiry.
Facts worth adding
- Services
- Locations
- Business hours
- Common questions
- Policies
- Appointment rules
- The steps your team actually follows
Product Mind
Product Mind is LeadArivo’s intelligence. It can help interpret an enquiry. It is not a separate chatbot, not a second system of record, and not a competing next step. The Current Next Step remains the action the team follows.
01Open Business Knowledge
Open Business Knowledge in your LeadArivo workspace.
02Add a useful fact
Add information that helps with real customer enquiries.
The editor works with a question, an answer and an approval status.
03Keep it clear
Use short, accurate answers. Write the fact the way you would explain it to a new teammate.
04Add common questions
Add the questions customers already ask, with the answer your business wants used.
05Review approval
If the screen shows an approval status, review the fact before you rely on it.
06Test with a realistic enquiry
Send a safe test enquiry that depends on one of the facts you added, then read the guidance LeadArivo shows.
07Keep it current
Update Business Knowledge when hours, services, prices or rules change.
Important
How to know it worked
LeadArivo has accurate business context available for supported lead understanding and guidance.
Continue with Create Your First LeadArivo Automation.
LeadArivo List
Join the LeadArivo List
Get product updates, new guides and LeadArivo launch news in your inbox.
