Privacy Policy
LeadArivo Privacy Policy
How TEAL Infotech handles personal data for the LeadArivo website, enquiries, accounts and, where we process lead data for customers, the LeadArivo service.
Who is responsible
LeadArivo is operated by TEAL Infotech, the trade name of a proprietorship owned by Varinder Pal Singh (GSTIN 03BQPPS8444C1ZM), of 262A, Patiala Road, Swastik Vihar, Zirakpur, SAS Nagar, Punjab, 140603, India. This Policy applies to the LeadArivo public website, Early Access and LeadArivo List registration, contact and trial enquiries, and personal data we handle as operator of LeadArivo.
Privacy, legal and security requests are currently received at info@LeadArivo.com. Dedicated privacy@, legal@ and security@ addresses are not published because they are not verified as active mailboxes.
Controller and processor
For our own website, sales, marketing conversations, accounts and billing, TEAL Infotech decides why that information is processed (the business / controller role under many privacy laws).
For lead, contact and conversation data that LeadArivo customers submit so they can handle their own enquiries (“Customer Data”), the customer generally decides why that data is collected. We process that Customer Data to provide LeadArivo on the customer’s instructions, as further described in the Data Processing Addendum.
This Policy does not claim that TEAL Infotech is “GDPR certified” or that a single role applies in every country.
Who this Policy covers
- Website visitors
- People who join Early Access or the LeadArivo List
- People who send a contact, trial or footer enquiry
- Trial users and paying customers
- Authorized Users of a customer account
- Individuals whose data a customer stores in LeadArivo (end customers / leads) — that Customer Data is primarily the customer’s responsibility
Personal data we handle
On the public website and enquiry forms we may collect:
- Identity and contact details you submit: name and work email; optional phone on Early Access; and, on the main Contact form, company, industry and topic. Public LeadArivo contact does not publish a telephone number.
- Message content you choose to send.
- Technical data such as IP address, browser type, approximate time and security tokens used to prevent spam (including a short-lived form challenge held in page memory).
- Support tickets you open at app.leadarivo.com/tickets, subject to that application’s own screens.
If you become a trial or paying customer, account, authentication and billing details needed to operate the subscription may also be processed. Production payment-card data, if collected, would be handled by a payment provider — none is named here because a production payment processor is not verified on this website.
We do not currently load Google Analytics, Tag Manager or Meta Pixel on this website (those fields are empty in site configuration). We do not run advertising cookies. See the Cookie Policy.
Please do not include passwords, full payment-card numbers, bank details or unnecessary health information in website messages.
Purposes and legal bases
We use this information to respond to enquiries, operate Early Access and the LeadArivo List, provide trials and the service, send transactional verification messages, secure the website, meet accounting and legal duties, and communicate about your request. Where privacy law requires a “legal basis,” we rely on steps needed to answer your request or perform a contract, legitimate interests in operating a secure business website, consent where we ask for it, and legal obligation.
Early Access and the LeadArivo List use double opt-in: we send a verification email and only treat the address as an active subscriber after you confirm. You can unsubscribe from product updates at any time. Unsubscribing from updates does not automatically remove Early Access registration. Contact form submissions are also confirmed by email before they are treated as a genuine enquiry.
Customer Data in LeadArivo
Customers may store lead names, contact details, conversation content, sources, Assignee, follow-up and outcome information. Customers must have lawful rights to that data. Clinics & Healthcare is an approved Industry configuration; that does not make LeadArivo a medical-record system, HIPAA-compliant product or health-data certified service. Customers must not use LeadArivo as an electronic health record and should not store unnecessary health information.
AI-enabled features may send relevant Inputs to configured providers to produce Outputs. See the AI Terms.
Retention, security and rights
We keep website enquiry records as long as needed to respond and keep ordinary business records, then delete or anonymise them. A fixed public number of days for marketing-website retention has not been published. You may ask us to delete an enquiry by emailing info@LeadArivo.com. Account and Customer Data retention follows the product and the DPA after a customer relationship ends.
Security measures we can describe publicly are on the Security page. No method of transmission is perfectly secure.
Depending on applicable law, you may request access, correction, deletion, restriction or a copy of personal data we hold as operator, or object to certain processing. Customers should be asked first for data they control in LeadArivo. We will not discriminate against you for making a valid request.
LeadArivo is not directed at children. Do not submit information about minors.
Changes and contact
We will post changes on this page with a new “Last updated” date. Contact info@LeadArivo.com for privacy requests. Public LeadArivo contact does not use telephone.
