Data Deletion

About data deletion

LeadArivo is a lead response and follow-up platform operated by TEAL Infotech. You may request deletion of personal information or LeadArivo account-related data that we hold, subject to applicable legal, security, fraud-prevention, accounting, contractual and regulatory retention requirements.

This includes information LeadArivo has received and stored through supported connected services such as Facebook, Instagram and other Meta integrations. LeadArivo does not control information that Meta retains independently in its own systems.

How to request data deletion

1. Email privacy@leadarivo.com or use the LeadArivo Contact page. Existing customers may also open a ticket in the Support Center.
2. Include enough information to identify the relevant LeadArivo account, workspace, contact, integration or data subject. Do not send passwords or unnecessary sensitive information.
3. We may request reasonable verification before deleting data to help prevent an unauthorized deletion request.
4. We will confirm the request and process it in accordance with applicable law and contractual obligations.

Deleting Facebook or Instagram connected data

If a LeadArivo workspace has connected Facebook or Instagram through Meta authorization, the customer may disconnect the Meta integration from LeadArivo, remove LeadArivo access through applicable Meta or Facebook business or account settings, and request deletion of data previously received and stored by LeadArivo.

1. Disconnect Meta access

Disconnecting or removing authorization stops future authorized synchronization or access covered by that connection. It does not necessarily delete historical data already stored in LeadArivo.

2. Delete data stored by LeadArivo

To request deletion of historical Facebook- or Instagram-derived data stored in LeadArivo, submit a deletion request using the steps above. We may need the workspace, connected account, lead or contact details needed to identify the correct data.

3. Delete data retained by Meta

Meta may retain information independently under its own terms and policies. LeadArivo cannot delete information directly from Meta systems. Use the relevant Facebook, Instagram or Meta account controls for data Meta holds independently.

Google and YouTube data

To request access to or deletion of Google/YouTube-derived data, email privacy@leadarivo.com or use the request channels above. Identify the workspace, connected channel and the records involved; do not send Google passwords, tokens or API keys. We verify that you are authorized to make the request. Google/YouTube user-requested deletion must be completed as soon as possible and within seven calendar days; general Customer Data retention wording does not extend that requirement.

You can disconnect YouTube in Lead Source Setup or revoke access through Google account permissions. Disconnection stops future synchronization and clears the local connection and associated API comment content. Request confirmation covering any remaining copies and AI-derived records. Revoking access or deleting LeadArivo-stored data does not remove an existing public comment or reply from YouTube. Use the relevant YouTube account controls for data Google retains independently.

See Google data storage, disconnection and deletion for the scope of refresh/cleanup, provider responsibilities and the difference between active application records and other retained copies.

What data may be deleted

Depending on the request and the applicable account relationship, deletion may include relevant:

• Contact information
• Lead information
• Conversation or message data
• Integration-derived data
• Account or profile information
• Stored metadata associated with the request
• Other personal data held by LeadArivo

The exact scope depends on the requester’s authority, the customer relationship and the systems or records involved. Deletion of eligible personal data does not necessarily require deletion of every operational record.

What may be retained

Limited information may be retained where reasonably required for legal obligations, tax or accounting obligations, dispute resolution, fraud or abuse prevention, security, enforcement of agreements, backup or recovery integrity, or other lawful purposes.

Backups, attachments, exports and external-provider copies can have separate deletion or expiry steps. Any retained information is limited to the applicable purpose and handled consistently with the Privacy Policy, Terms of Service and Data Processing Addendum. We do not promise immediate erasure of every copy.

Account, workspace and integration deletion

Deleting specific personal data, disconnecting an integration, and closing a LeadArivo account or workspace are different actions. A specific-data request concerns identified records. Disconnecting an integration stops the future authorized connection but does not necessarily remove historical data. Closing an account or workspace ends or restricts access to the service and requires Support intervention where an in-product control is not available.

Account or workspace closure is not by itself confirmation that all eligible data has been deleted, every provider authorization has been revoked, or billing has been cancelled. State each action you want us to review in your request.

Confirmation

LeadArivo will provide confirmation when the deletion request has been processed, or will explain if additional information, verification or another action is required. We do not claim that deletion is instant.

Contact

• Email: privacy@leadarivo.com
• Contact page: Contact LeadArivo
• Existing customer support: Support Center