LeadArivo Terms of Service

The agreement

LeadArivo is operated by TEAL Infotech, the trade name of a proprietorship owned by Varinder Pal Singh (GSTIN 03BQPPS8444C1ZM), of 262A, Patiala Road, Swastik Vihar, Zirakpur, SAS Nagar, Punjab, 140603, India. In these Terms, “we”, “us” and “TEAL Infotech” mean that operator, and “LeadArivo” means the LeadArivo product, website and application we make available.

“You” and “Customer” mean the business or person that creates a LeadArivo account, starts a trial, or purchases a subscription. “Authorized User” means a person you permit to use the account. “Customer Data” means data you or your Authorized Users submit to LeadArivo, including lead, contact and conversation information. “Website” means leadarivo.com and related public pages.

By creating an account, starting a trial, clicking to accept, or using LeadArivo, you agree to these Terms, the Acceptable Use Policy, the Privacy Policy, and, when you use AI-enabled features, the AI Terms. The Billing, Cancellation & Refund Policy is part of these Terms for fees, cancellation and refunds.

If you use LeadArivo for an organisation, you confirm you have authority to bind that organisation. If you do not agree, do not use the service.

Eligibility and accounts

LeadArivo is offered to businesses and professionals. You must be able to form a binding contract under applicable law. You are responsible for Authorized Users, for keeping login credentials confidential, and for activity on the account.

You must provide accurate registration information and keep it current. Notify us promptly if you believe an account has been compromised. We may refuse, suspend or reclaim usernames that are misleading or infringe rights.

The LeadArivo service

LeadArivo is a lead response and follow-up operating layer. It is designed to keep incoming enquiries, context, Assignee, follow-up, a current Next Step and recorded outcomes connected. It is not a generic CRM clone, chatbot, helpdesk, ticketing system, marketing-automation suite or unrestricted workflow engine.

• Available features depend on the plan, Industry configuration, Business Knowledge you configure, connected services and technical limits.
• Published automations may assign work, create follow-ups and notify your team where those actions are supported. They do not send customer messages on their own.
• Product Mind may contribute understanding, prioritisation support, reasoning and candidate actions. Lead Guidance publishes the current Next Step. AI is not an autonomous employee or a second source of workflow truth. See the AI Terms.
• A recordable lead source is not the same as a native integration, capture method, communication channel or action capability.
• We may change, add or remove features, provided we do not remove the core paid service without notice except as needed for security, law or provider failure.

14-Day Free Trial

LeadArivo offers a 14-Day Free Trial. The trial lasts 14 consecutive calendar days. It begins when the trial account is activated, not merely when a website enquiry is submitted.

At the date of these Terms, requesting a trial from the website starts a conversation with us so we can understand your lead sources and workflow and confirm trial availability. Submitting that enquiry is not an order, paid subscription or automatic conversion to a paid plan. A paid subscription begins only after an explicit purchase.

• Trial functionality may depend on the selected or configured setup.
• Trial access is temporary and may not include every integration or feature.
• You remain subject to these Terms, the Acceptable Use Policy and the Privacy Policy during the trial.
• How trial data is stored and deleted follows the Privacy Policy and the product’s data handling for your account.

These Terms do not describe automatic billing at the end of a trial. If auto-conversion is ever enabled, these Terms will be updated before that behaviour is switched on.

Customer responsibilities

You are responsible for using LeadArivo lawfully, for Customer Data, and for your Business Knowledge, rules and integrations. You must have lawful rights to collect, upload and process lead and contact data, and any permission required to contact people through connected channels.

LeadArivo availability does not itself create legal permission to message, call or market to anyone. You must honour unsubscribe and opt-out requests you are required to honour. You must not use LeadArivo to store information you are not allowed to process, including unnecessary health, payment-card or other sensitive data.

You remain responsible for business actions your team takes after seeing a Next Step, recommendation or AI output. Human-required actions stay with you.

Customer Data and third-party services

As between you and TEAL Infotech, you retain your rights in Customer Data. You grant us a limited licence to host, process and display Customer Data solely to provide, secure, support and improve the operation of LeadArivo for you, including backups and troubleshooting.

Where we process Customer Data on your instructions as a customer of the LeadArivo application, the Data Processing Addendum describes that processing. For our own website, sales, account and billing records, we determine the purposes described in the Privacy Policy.

Third-party products you connect (for example messaging, advertising, portal or payment tools) are provided by those vendors. We are not responsible for their outages, policies or charges. Names of third-party brands on our website do not mean affiliation, endorsement or that a native integration exists.

Fees, taxes and billing

Paid plans are charged as described at purchase and in the Billing, Cancellation & Refund Policy. Fees are exclusive of applicable taxes, including GST, unless stated otherwise. You are responsible for taxes we are required to collect.

Unless a purchase flow you complete states otherwise, a paid subscription does not renew automatically in these Terms. If recurring billing is later offered, the charge, renewal date and cancellation method will be shown at purchase and in the Billing Policy before that billing is used.

Suspension, termination and data

We may suspend or terminate access for material breach, non-payment, legal risk, security threat, or Acceptable Use violations. You may stop using LeadArivo and cancel as described in the Billing Policy.

After termination or trial expiry, we will stop providing the service. You may request export or deletion of Customer Data through in-product controls where available, or by emailing info@LeadArivo.com or using the Support Center if you have an account. We may retain information we must keep for law, dispute, security or accounting, as described in the Privacy Policy.

Intellectual property and feedback

TEAL Infotech and its licensors own LeadArivo, including software, design, trademarks and documentation. These Terms do not transfer those rights. You may not copy, reverse engineer (except where applicable law does not allow that restriction), resell, or use LeadArivo to build a competing product by extracting our non-public features.

If you send feedback, we may use it without obligation to you. Customer Data remains yours as described above.

Confidentiality

Each party may receive non-public information from the other. The receiving party will use it only to perform this agreement and will protect it with reasonable care. This does not apply to information that is public, independently developed, or required to be disclosed by law (with notice where legally permitted).

Warranties, liability and indemnity

LeadArivo is provided with reasonable skill and care. Except for that, and to the extent permitted by law, we disclaim implied warranties of merchantability, fitness for a particular purpose and non-infringement. We do not warrant uninterrupted service, that every integration will be available, that AI outputs will be accurate, or that use of LeadArivo will produce any particular sales or conversion result.

To the extent permitted by applicable law, TEAL Infotech’s total liability arising out of these Terms is limited to the fees you paid for LeadArivo in the twelve months before the claim (or, if you are on a trial and have paid no fees, a maximum of INR 10,000). This cap does not apply to liability that cannot legally be limited, including for fraud or personal injury caused by negligence where such a limit is prohibited.

You will defend and indemnify TEAL Infotech against claims arising from Customer Data, your messaging or marketing, your violation of law or these Terms, or your use of third-party services, except to the extent caused by our wilful misconduct.

General terms

We may update these Terms. Material changes will be posted on this page with a revised “Last updated” date. Continued use after the effective date of a change constitutes acceptance, except where applicable law requires another method of consent. We will not use a Terms change to remove the 14-Day Money-Back Guarantee for an already eligible first purchase.

Notices to you may be sent to the account email. Notices to us should be sent to info@LeadArivo.com. These Terms are governed by the laws of India. Subject to any non-waivable consumer rights, courts in SAS Nagar, Punjab, India have exclusive jurisdiction.

These Terms, with the policies they incorporate, are the entire agreement for LeadArivo. If a provision is unenforceable, the rest remains in effect. Failure to enforce a provision is not a waiver. You may not assign the agreement without our consent; we may assign it to a successor of the LeadArivo business. Neither party is liable for delay caused by events beyond reasonable control.

Force majeure includes failure of third-party networks, cloud providers, payment rails or communications platforms we do not control.