How to Manage Conversations and Replies in LeadArivo

Open Conversations from the main workspace.

Use the filters on this screen. You may see channels such as WhatsApp, website or email, and states such as needs a reply.

If a filter is not on your screen, skip it.

Select the conversation you want to review.

Look at the connected customer, the lead source and the other lead context on the screen.

Use the reply controls in the conversation.

If the conversation offers help with a reply, read it first.

That help does not send the message for you, and it does not take actions outside this conversation.

WhatsApp and other channels can have their own reply windows, templates and limits.

LeadArivo does not bypass those provider rules.

When someone still has to do something, that work can appear in Needs Attention.